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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

The person in question was very helpful and patient,...

The person in question was very helpful and patient, putting my worries at ease making me confident about making my monthly payments Reviewed on: 16th May 2024

The call handlers are all friendly,

The call handlers are all friendly, non judgemental and extremely helpful. They put you at ease on every call Reviewed on: 16th May 2024

Stepchange gave excellent advice and has acted on my...

Stepchange gave excellent advice and has acted on my behalf very professionally. The staff are always helptul Reviewed on: 16th May 2024

Amazing staff

I found the team at stepchange amazing , so kind non judgemental so helpful..They have taken extreme stress away from myself , I would 100% recommend to anyone who is struggling right now. Reviewed on: 16th May 2024

Stepchange

I found stepchange so personable and approachable. They quickly made me feel at ease. Reviewed on: 16th May 2024

Helpful and non-judgmental

Sometimes it’s difficult to contact them by phone but if you’re a client already you can use the website for a lot of help and information Reviewed on: 16th May 2024

I would highly recommend StepChamge to anyone they h...

I would highly recommend StepChamge to anyone they have helped me tremendedsly and worked with me all the way from day 1. Reviewed on: 16th May 2024

I contacted stepchange I was in a lot if debt.

I contacted stepchange I was in a lot if debt. They put me at ease straight away and I went onto a Debt management plan. I felt a ten ton weight had been lifted of my shoulders. I would urge anyone to contact stepchange and become debt free. Reviewed on: 16th May 2024

Helped me when I needed it most.

Helped me when I needed it most. Reviewed on: 16th May 2024

Struggled a lot to reduce my debt until I met step c...

Struggled a lot to reduce my debt until I met step change. Reviewed on: 16th May 2024

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