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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16581 reviews)

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4.95

Based on 16,581 reviews, last reviewed 10th May 2026

89750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very happy They have been very helpful and understanding. Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16581)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Contact them today if you have debt problems

After years of stress and debt going nowhere due to interest payments eating up all of the money I was paying back, Stepchange has been life changing. They worked out a workable plan and contacted all of my creditors to arrange a freeze on interest. All my dealings with them have been supportive and friendly. I only wish I had heard about them years ago. Reviewed on: 1st May 2024

Really helpful and if they hadn’t I would have gone...

Really helpful and if they hadn’t I would have gone under. Reviewed on: 1st May 2024

I was struggling to paying all bills after I contac...

I was struggling to paying all bills after I contacted step change and I’m very grateful them they are very helpful , Reviewed on: 1st May 2024

Had a very happy experience with Stepchange, staff v...

Had a very happy experience with Stepchange, staff very helpful and knowledgeable Reviewed on: 1st May 2024

I was getting worried about debt Iv got my daughter...

I was getting worried about debt Iv got my daughter to thank she helped me sort it out but stepchange have been great I’m now able to sleep at night knowing it will be paid off eventually Reviewed on: 1st May 2024

The staff are caring and not judgemental

The staff are caring and not judgemental Reviewed on: 1st May 2024

I contacted StepChange debt management after I discl...

I contacted StepChange debt management after I disclosed to my partner my financial situation. From the moment I contacted the charity I felt like a huge wait had been lifted from my shoulders. They were so supportive and contacted all my debt company’s on my behalf. They put together a payment plan that I could afford. It’s been almost 6 years but in October this year I will be debt free.i can’t thank them enough, they do an amazing job. I couldn’t be where I am now without there help and support. Reviewed on: 1st May 2024

My debt was spiraling out of control and i was unabl...

My debt was spiraling out of control and i was unable to cope. I reached out to step change and I've now got a debt plan which now allows me to see a way forward. Reviewed on: 1st May 2024

Did not get the result I hoped for.

Did not get the result I hoped for. Reviewed on: 1st May 2024

I found myself in a lot of financial difficulty and...

I found myself in a lot of financial difficulty and this company gave me a light at the end of the tunnel and took a lot of stress off my mind Reviewed on: 1st May 2024

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