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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16565 reviews)

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4.95

Based on 16,565 reviews, last reviewed 10th May 2026

88950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It’s a working progress We are still working towards the end goal but from the moment we set out our journey with step change, it’s has been smooth. The level of worry and st... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16565)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

I was in a very bad place with debt I reached out to...

I was in a very bad place with debt I reached out to stepchange and now am nearly debt free Reviewed on: 1st May 2024

Took a load of weight off my shoulders

Took a load of weight off my shoulders Reviewed on: 1st May 2024

Easy to use

Very understanding and easy to use sorted all my issues over a couple of phone calls Reviewed on: 1st May 2024

High standards of communication and willing to deal...

High standards of communication and willing to deal with debt collectors Reviewed on: 1st May 2024

Made redundant

Step Change really helped me get through this when i got made redundant. Reviewed on: 1st May 2024

Step Change gave me my life back.

I was left struggling following leaving my husband as I was a victim of domestic abuse, step change helped from the first contact, as I struggled with my emotions they allowed me to carry out the Majority of the application online and followed up by a very short phone call. At all times they have been very compassionate, and understanding the process of arranging a debt management plan was really easy and set up in no time at all. They carried out all the contract with credit agencies and kept me updated all the way. I wouldn’t have been able to see light at the end of the tunnel with out the professionalism I now believe I’m a survivor of abuse rather than a victim from the confidence they have given me. Thank you step change. Reviewed on: 1st May 2024

They’ve gave me peace of mind and improved my mental...

They’ve gave me peace of mind and improved my mental health Reviewed on: 1st May 2024

Mi experiencia ha sido muy satisafctoria, el trato...

Mi experiencia ha sido muy satisafctoria, el trato cordial, la disponibilidad del personal para atender y ayudar a solucionar mis dificultades, ha sido en todo momento excelente, les estoy sumamente agradecida. Reviewed on: 1st May 2024

Very helpful, understanding and sympathetic staff th...

Very helpful, understanding and sympathetic staff that put our minds at ease at stressful time Reviewed on: 1st May 2024

Saviours

I was in a lot of debt and contacted Stepchange as the debt was affecting me. After going through what I owed and setting up a debt plan for me I felt a weight lift off my shoulders and could concentrate on what was important such as my mortgage without having to worry about my debt as I knew how much money I would have left every month and knew my debt was reducing. Reviewed on: 1st May 2024

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