Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16601 reviews)

View other StepChange products

4.95

Based on 16,601 reviews, last reviewed 10th May 2026

90700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

manage your finances better The opportunity to receive free impartial advice is paramount to feeling confident again about your finances. The advice that you receive from StepCha... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16601)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Helped me out when everything was going against me

Helped me out when everything was going against me Reviewed on: 1st May 2024

None judgemental honest helpful advise

None judgemental honest helpful advise Reviewed on: 1st May 2024

Stepchange have given me my life back.

Stepchange have given me my life back. Best thing I ever did was ring them. I was loosing sleep at night with worry, but not anymore. I can't thank them enough. Reviewed on: 1st May 2024

Stepchange have help me all the way I don't thing I...

Stepchange have help me all the way I don't thing I could none this on my own Reviewed on: 1st May 2024

Amazing!!

Stepchange have helped me no end, totally sympathetic from start to (nearly finish) always there when I need them, highly recommended if you were stuck in a massive rut like me Reviewed on: 1st May 2024

Excellent customers advisors

Since speaking to Step Change my out going’s have reduced, my metal health has improved as the pressure of my debts was taken away, I was at a very dark place before reaching out to Step Changes amazing employees who showed me compassion, empathy and wanted to help me. Reviewed on: 1st May 2024

Stepchange my saviour

Stepchange worked so hard to find a plan that would clear my large debt. I'm totally gratefully for there professionalism and patience in sorting out my finances for me. Reviewed on: 1st May 2024

I suffer from anxiety and depression and struggle on...

I suffer from anxiety and depression and struggle on phone calls and so step change have supported me online via email and over the phone with debt advice and debt management Reviewed on: 1st May 2024

PROFESSIONAL AND KNOWLEDGEABLE TEAM.

PROFESSIONAL AND KNOWLEDGEABLE TEAM. PUT MY MIND AT EASE Reviewed on: 1st May 2024

Free impartial advice.

Free impartial advice. Easy to understand, holds your hand through every step. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub