Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

My experience with StepChange began just over2 years...

My experience with StepChange began just over2 years ago, I'd gotten myself into serious trouble maxing out 2 credit cards and running up a sizeable overdraft with my bank which had left me over £15,000 in debt. Ironically it was a letter from one of my creditors that first brought StepChange to my attention and I'm really happy it did. This wasn't an easy way out or a promise to write off my debts but rather a means to consolidate and manage repayment in an affordabe way . StepCnge helped me to create a detailed report of all my outgoings and contacted all my creditors , on my behalf, with a repayment plan based on what I coula afford. It is such a weight off your mind knowing you have such a profesisonal organisation in your corner and although it hasn't always been easy and I still have over a year to go to be totally debt free, I think deciding to use StepChange was one of the best decisions I ever made. Reviewed on: 16th May 2024

Very friendly, helpful and polite staff

Very friendly, helpful and polite staff who put themselves in customers situation and find the best suitable solution Reviewed on: 16th May 2024

Stepchange give peace of mind and help to resolve yo...

Stepchange give peace of mind and help to resolve your debt problems. Reviewed on: 16th May 2024

If it wasn’t for StepChange

StepChange has actually saved and changed my life! Thank you from the bottom of my heart! Reviewed on: 16th May 2024

Step Change doesn't judge you.

I can't thank Step Change enough. Having their non judgmental advice has been invaluable and it was just a huge relief after I first made contact and started to manage my debt. Reviewed on: 16th May 2024

Excellent can’t say enough about these wonderful peo...

Excellent can’t say enough about these wonderful people kind ,Friendly caring. Patient I wish I contacted these years ago .Don’t hesitate . Reviewed on: 15th May 2024

Can't recommend StepChange highly enough!

Brilliant company with wonderful, compassionate and supportive staff. They've helped me clear a huge debt in 7 years and I feel I'm getting my life back on track! Reviewed on: 15th May 2024

They really supported me when I was very depressed a...

They really supported me when I was very depressed and couldn’t see a way out, they dealt with everything for me, I just give them the info they requested and they sorted it all out into a manageable payment method the relief of this has been life changing and even helped me to budget my money better so now I can manage moving forward and I am forever grateful for the support. Thanks step change Reviewed on: 15th May 2024

A Godsend!

Very supportive and empathetic customer service team. Trusted organisation. They've helped me a lot. I was going under before contacting them. My finances are now almost on track. Reviewed on: 15th May 2024

Customer service was excellent

Customer service was excellent, answered all questions and worries at the worst time of my life.. I felt like a tonne of weight was lifted off me after initial contact....online service was fairly easy to use and self explanatory. Thank you for all your help. Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub