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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

When I was in a crisis step changed help me sort my...

When I was in a crisis step changed help me sort my money worries out. When I updated my expenses this year step change help me put it right when I made a mistake with my calculations. Your advice and will to help is one in a million. Reviewed on: 15th May 2024

Step change saved my life

Been on dmp for a few years. Excellent online system and always clear advice. I was at rock bottom when I first contacted them but they really helped and I'm in a much better place financially, and therefore coping a lot better. The online tools are good and even give suggested amounts for some budget items. Reviewed on: 15th May 2024

Helped me out when I was really struggling.

Helped me out when I was really struggling. They have always been so understanding and come up with the best solutions Reviewed on: 15th May 2024

Excellent customer service and great service.

Excellent customer service and great service. Reviewed on: 15th May 2024

A helpful set of people who are highly efficient.

Sympathetic and understanding, no judgement as well as efficient. After giving them my details, they took care of everything. Reviewed on: 15th May 2024

It's been great so far... Should be debt free by 2030

It's been great so far, got sorted with a payment plan, and hopefully I'll be debt free by the end of the decade. Set up was straight forward, and they were really helpful on the phone when I had any questions. Reviewed on: 15th May 2024

Step Change have been a life saver when things were...

Step Change have been a life saver when things were all going downhill. They helped organise what I needed to do and talked me through the process which helped with all the panic and worry. No one wants to get in a financial mess but sometimes things just spiral. Reviewed on: 15th May 2024

excellent helpful service lustened to all i said wit...

excellent helpful service lustened to all i said with no judgement Reviewed on: 15th May 2024

Life changing service!

Life changing service! I can’t describe the weight that has been lifted and how I can breathe easy. There’s not one aspect of my life it hasn’t changed for the better. Take the plunge, call them! You won’t regret it Reviewed on: 15th May 2024

Always responsive to requests for information and ve...

Always responsive to requests for information and very prompt actions when emailed with changes to circumstances Reviewed on: 15th May 2024

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