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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Peace of mind and control is resumed

My fears and worries around the debt I had gathered, were soon relieved by StepChange. The process was so easy, a sympathetic employee took all my details, debts, amounts, after providing all the evidence required StepChange soon had me back in control. They contacted my Debtors arranged my monthly payments. I feel like I am back in control. Reviewed on: 15th May 2024

10/10 - Fantastic service!

During a difficult time the team were outstanding! They were informative, quick and help me put my mind at ease. I have and will continue to recommend their services. Reviewed on: 15th May 2024

Gave great financial advice and support

Step change was able to provide me with debt management advice as well as helping me to understand my finances and make a suitable and effective financial plan for the future. Reviewed on: 15th May 2024

Best thing I did.

They are so helpful and understanding, best thing I ever did and I would highly recommend anyone using them. Reviewed on: 15th May 2024

Step change really changed my life.

Step change really changed my life. Due to some large vet bills I accumulated a debt on my cr cards. Step change took the worry away and have made it much easier for me to pay off my debt and get my life back. Reviewed on: 15th May 2024

Don't be afraid, take control

I was stuck in a debt cycle from my 20s having loan after loan, never paying credit cards off and feeling sick with worry as my outgoings outweighed my income each month Stepchange have helped me take control of my finances for the first time in my life. No judgement, just helpful advice and continuous support. I wish I had gone to them sooner Reviewed on: 15th May 2024

Very understanding and kind.

Very understanding and kind. Honest about what would work best for my circumstances. Reviewed on: 15th May 2024

When I was in a crisis step changed help me sort my...

When I was in a crisis step changed help me sort my money worries out. When I updated my expenses this year step change help me put it right when I made a mistake with my calculations. Your advice and will to help is one in a million. Reviewed on: 15th May 2024

Step change saved my life

Been on dmp for a few years. Excellent online system and always clear advice. I was at rock bottom when I first contacted them but they really helped and I'm in a much better place financially, and therefore coping a lot better. The online tools are good and even give suggested amounts for some budget items. Reviewed on: 15th May 2024

Helped me out when I was really struggling.

Helped me out when I was really struggling. They have always been so understanding and come up with the best solutions Reviewed on: 15th May 2024

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