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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Excellent customer service and great service.

Excellent customer service and great service. Reviewed on: 15th May 2024

A helpful set of people who are highly efficient.

Sympathetic and understanding, no judgement as well as efficient. After giving them my details, they took care of everything. Reviewed on: 15th May 2024

It's been great so far... Should be debt free by 2030

It's been great so far, got sorted with a payment plan, and hopefully I'll be debt free by the end of the decade. Set up was straight forward, and they were really helpful on the phone when I had any questions. Reviewed on: 15th May 2024

Step Change have been a life saver when things were...

Step Change have been a life saver when things were all going downhill. They helped organise what I needed to do and talked me through the process which helped with all the panic and worry. No one wants to get in a financial mess but sometimes things just spiral. Reviewed on: 15th May 2024

excellent helpful service lustened to all i said wit...

excellent helpful service lustened to all i said with no judgement Reviewed on: 15th May 2024

Life changing service!

Life changing service! I can’t describe the weight that has been lifted and how I can breathe easy. There’s not one aspect of my life it hasn’t changed for the better. Take the plunge, call them! You won’t regret it Reviewed on: 15th May 2024

Always responsive to requests for information and ve...

Always responsive to requests for information and very prompt actions when emailed with changes to circumstances Reviewed on: 15th May 2024

Have had only very good experience

Have had only very good experience with StepChange. Staff always have been very helpful and understanding. Reviewed on: 15th May 2024

Could not have helped me any more !

Could not have helped me any more !!!! Reviewed on: 15th May 2024

Stepchange are amazing from start to finish, highly...

Stepchange are amazing from start to finish, highly recommend. Staff are lovely, explain everything in plain English, make a very difficult time easier to cope with, thank you. Reviewed on: 15th May 2024

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