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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange saved me from going under

StepChange don't charge me a fee so all the money reduces the debt. They worked out an affordable plan. Without them I would have probably suffered a complete breakdown. Reviewed on: 1st May 2024

Very professional with a website that is easy to man...

Very professional with a website that is easy to manage and understand. They have helped me enormously with my debt and I would highly recommend them to anyone struggling with their finances. Reviewed on: 1st May 2024

Peace of mind

Peace of mind - they understand the stress that everyone feels and help you find the right solution Reviewed on: 1st May 2024

Debt Management Plan

Have been on DMP for long and StepChange can be regarded as that friend you can rely on any time. Am nearly finished and will soon be debt free. Reviewed on: 1st May 2024

A 5-star service

StepChange has helped me to manage my debt by offering support & freezing lender’s interest. Having debts consolidated means I now have only one payment leaving my account each month which is set to my personal budget. Reviewed on: 1st May 2024

Very helpful

Step change have helped me through a difficult financial time. They have taken a lot of stress of my shoulders, which really appreciated Reviewed on: 1st May 2024

Finally debt free! .

After years of being in debt I finally reached out. And I am so pleased I did! The staff are helpful non judgemental and helped explain the whole process and how it would affect me and my credit score. Just under 4 years and I have paid back everything I owed. I feel accomplished and proud, but most importantly thankful for the help I received. Reviewed on: 1st May 2024

Wrong info given.

Yoy told me I didn't have to tell my employer about being on a plan. I have lost my job because of this and raised a complaint I've heard nothing of! Reviewed on: 1st May 2024

Help when neede

Was very worried and being bombarded with demand letters,and had been made to retire.Didn't know where to turn.Looked for help in Internet and found Step change Thank heaven. For all the help and advice,took as much time as I needed to help sort everything out and stop the clamour from my Creditors. Reviewed on: 1st May 2024

Very helpful and always happy to talk you through th...

Very helpful and always happy to talk you through things and help in anyway they can. Reviewed on: 1st May 2024

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