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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16669 reviews)

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4.95

Based on 16,669 reviews, last reviewed 12th May 2026

94000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi there, Im Ever so happy based on the services re... Hi there, Im Ever so happy based on the services received so far from Stepchange, it so much appreciated. Keep up the good work guys and God bless yo... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16669)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Life changing.

Life changing. It changed my life. Reviewed on: 1st May 2024

Stepchange assisted with all my financial problems.

Stepchange assisted with all my financial problems. Not sure what I would have done without there help. Reviewed on: 1st May 2024

Debt black hole to almost debt free

Stepchange have helped me to navigate repaying and staying on top of my debt commitments over the past 8 plus years. I am almost finally debt free and it’s been made easier knowing that I contact Stepchange many years ago. Reviewed on: 1st May 2024

Peace of mind.

From 'Day One', all that I have ever experienced is with the knowledge that i am truly in good hands!! Every single person that I have dealt with has been nothing other than reassuring, putting my worries aside. I thank each and everyone! Reviewed on: 1st May 2024

Life changing, truly wonderful and caring service

Life changing, truly wonderful and caring service Reviewed on: 1st May 2024

The whole experience was first class.

The whole experience was first class. I feel truly grateful to have had the team on my side at a time when I couldn't see a way forward. Reviewed on: 1st May 2024

Take the first step

Being embarrassed about my debt stopped me doing anything about it sooner, I wish I knew how easy and non judgmental the team was, they understood totally and was very respectful and helpful, I should have done it sooner Reviewed on: 1st May 2024

Do it! You won’t regret it.

Being able to do the whole thing online is such a huge benefit if, like me you struggle to talk with people about debt, because you feel ashamed. Dealing with StepChange is very straightforward and after it was all done and approved, it lifted such a huge weight off my shoulders. Reviewed on: 1st May 2024

Peace of mind, trust, satisfaction

Peace of mind, trust, satisfaction Reviewed on: 1st May 2024

Step change has to a heavy load of my shoulders shou...

Step change has to a heavy load of my shoulders should have done it a long time ago Reviewed on: 1st May 2024

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