Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

StepChange gave me a life line when I thought the wa...

StepChange gave me a life line when I thought the was no other way to carry on with life. I was given hope and could sleep at night. I have passed their details on to those who have been in similar situation. I owe my life to StepChange. Reviewed on: 15th May 2024

Amazing company

Step change have been excellent in helping me get my debts in order, and make affordable repayments over a longer period of time. It's saved me so much money against the interest I would have had to pay. I'd recommend step change to anyone who is in a position of not being able to sensibly afford to pay their debts off. Reviewed on: 15th May 2024

Highly recommended

Step change really helped me when all my debts were getting too much for me, friendly staff on the other end if the phone, very reassuring and are amazing when you are having a financial crisis. Highly recommended Reviewed on: 15th May 2024

Sorted out my debts and relieved so much pressure on...

Sorted out my debts and relieved so much pressure on me Reviewed on: 15th May 2024

They have been so supportive.

They have been so supportive. Missed payments or money worries iv always had the most excellent support from them. Id highly recommend them. Reviewed on: 15th May 2024

This charity changed my life

This charity changed my life the staff are so helpful and compassionate. The company really tries to help people in thier darkest times. This charity literally saved me Reviewed on: 15th May 2024

So understanding and helpful, we where at our wits e...

So understanding and helpful, we where at our wits end until we contacted stepchange, they lifted a big weight of our shoulders and helped us so much Reviewed on: 15th May 2024

Helpful, understanding,life savers,

Helpful, understanding,life savers, Reviewed on: 15th May 2024

Stepchange were excellent they put my mind at rest i...

Stepchange were excellent they put my mind at rest in troublesome times.They are on your side all the way.Couldnt do enough for me though out the years I was with them. Reviewed on: 15th May 2024

Have help me with combining all my debts into one re...

Have help me with combining all my debts into one reasonable payment to help me get my credit score back on track. Easy online portal account to check your progress and find help if anything changes. Very help people Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt solutions
from Back2Credit 4.87 from 2118 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub