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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Step Change literally changed my life

A few years ago I was at an all time low, I owed a huge amount of money and my family didn’t know. A friend told me about step change and they literally saved my marriage and probably saved my life. I will always be eternally grateful for all of their help. Thank you Reviewed on: 15th May 2024

Very helpful and they do very good for everybody

Very helpful and they do very good for everybody Reviewed on: 15th May 2024

I contacted Step Change when my financial situation...

I contacted Step Change when my financial situation got on top of me and, they have helped to sort my repayments to be more manageable. They have been brilliant. I don't know what would have happened had I not found them. Reviewed on: 15th May 2024

Stepchange helped me sort out my finances when I had...

Stepchange helped me sort out my finances when I had gotten myself into a hole. The process was smooth and they talked me through what they could do to help. I’m so grateful for the help received and have finally been able to sleep well again instead of laying awake all night worrying about my debt. Reviewed on: 15th May 2024

Excellence on advisory experts who willingly help yo...

Excellence on advisory experts who willingly help you every step of your financial debt planning Reviewed on: 15th May 2024

Life savers

Stepchange have been the most amazing and supportive help throughout several years of financial misfortune. They are totally unbiased and fair and have so much information to help when you are at your lowest and don’t know where to turn Reviewed on: 15th May 2024

Experience with StepChange an...

I have had a brilliant experience with StepChange and they have really help with debt management. Reviewed on: 15th May 2024

Very informed, friendly and helpful...

Very informed, friendly and helpful, and they answer the phone quickly. I highly recommend Stepchange Reviewed on: 15th May 2024

Without stepchanges help we would not be where we ar...

Without stepchanges help we would not be where we are now we are nearly debt free it has taken quite a few years but we can see the end of our struggle and can look to the future debt free we can hold our heads up hight and day we did it with their guidance Reviewed on: 15th May 2024

10 out of 10

They have really helped me, when everything seemed too much and overwhelming, they were there for me Reviewed on: 15th May 2024

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