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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I was in a lot of debt and stepchange helped me sort...

I was in a lot of debt and stepchange helped me sort it out. It stops me from worrying knowing I am paying my debtors what I can afford. It's been a great help. Thankyou stepchange Reviewed on: 15th May 2024

I have had a DMP for 4 years and have 2 years left,...

I have had a DMP for 4 years and have 2 years left, I recently been off of work a lot and needed to suspend some payments then lower my budget and all through that they have been amazing, stress free, highly recommend if you’re struggling with dept, it is a hard step to take but it will be the best one. Reviewed on: 15th May 2024

Was recommended by a friend and a family member, the...

Was recommended by a friend and a family member, they were very friendly and helpful. Reviewed on: 15th May 2024

Mental health & business failure.

Dealing with a seriously depressed partner and mentally ill son & having had to deal with putting our business into insolvency as a result Step change saved our lives literally. I really don’t think I could have coped with any more stress. They stopped the constant phone calls dealt with all our creditors just gave us time to take a breath and start to sort out the mess, set up a reasonable repayment scheme and start to heal. So kind when I was sobbing down the phone to them. Just lovely, lovely people who do all they can to help I can’t recommend them highly enough. Reviewed on: 15th May 2024

Listened and helped

In a mess helped me immediately I contacted them Reviewed on: 15th May 2024

Stepchange have been a godsend, after sleepless nigh...

Stepchange have been a godsend, after sleepless night after sleepless night of constantly worrying over debt - getting in touch with them was the best thing ever - it literally lifted my worries and took them away, thanks to them they speak to all your debtors on your behalf and you finally feel as though you can breathe and you have a clear vision of when everything will be paid off by Reviewed on: 15th May 2024

No judgement

They do not judge, they are just there to help. Reviewed on: 15th May 2024

StepChanged saved my life, I was riddled with debt w...

StepChanged saved my life, I was riddled with debt with no way out until I found stepchange who got me on the straight and narrow Reviewed on: 15th May 2024

Great company, helped me out when I was near crisis...

Great company, helped me out when I was near crisis point. So glad I found them to help me sort out my financial worries. Reviewed on: 15th May 2024

Took a weight off my mind

Incredibly helpful, friendly, knowledgable, clear and informative. Everything managed very well and make a daunting problem manageable. If you're having sleepless nights, these are the cure. Cannot recommend them enough. Reviewed on: 15th May 2024

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