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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Stepchange have been a godsend, after sleepless nigh...

Stepchange have been a godsend, after sleepless night after sleepless night of constantly worrying over debt - getting in touch with them was the best thing ever - it literally lifted my worries and took them away, thanks to them they speak to all your debtors on your behalf and you finally feel as though you can breathe and you have a clear vision of when everything will be paid off by Reviewed on: 15th May 2024

No judgement

They do not judge, they are just there to help. Reviewed on: 15th May 2024

StepChanged saved my life, I was riddled with debt w...

StepChanged saved my life, I was riddled with debt with no way out until I found stepchange who got me on the straight and narrow Reviewed on: 15th May 2024

Great company, helped me out when I was near crisis...

Great company, helped me out when I was near crisis point. So glad I found them to help me sort out my financial worries. Reviewed on: 15th May 2024

Took a weight off my mind

Incredibly helpful, friendly, knowledgable, clear and informative. Everything managed very well and make a daunting problem manageable. If you're having sleepless nights, these are the cure. Cannot recommend them enough. Reviewed on: 15th May 2024

Fantastic team of people.

Fantastic team of people. Helpful understanding non judgmental. Very knowledgeable and informative. Reviewed on: 15th May 2024

Journey just beginning

I am just beginning my journey with StepChange, they have been so helpful and made everything so easy. Reviewed on: 15th May 2024

Debt free

They have helped me go from deep in debt to making manageable monthly payments with no stress to help become debt free. Reviewed on: 15th May 2024

Was amazing could ask for better understanding peopl...

Was amazing could ask for better understanding people on the other end of the phone Reviewed on: 15th May 2024

Helpful, knowledgeable and professional

The team at Stepchange are very helpful and professional. They do want to help. Reviewed on: 15th May 2024

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