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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

My ex partner took out a lot of debt in my name, ste...

My ex partner took out a lot of debt in my name, step change helped put it all in to one affordable payment each month based on what I could afford Reviewed on: 15th May 2024

Debt management

Sorted out an affordable debt management plan, been paying for years and any changes are dealt with promptly. Would definitely recommend as I was struggling to make ends meet before contacting them Reviewed on: 15th May 2024

Extremely helpful and understanding

Extremely helpful and understanding Reviewed on: 15th May 2024

Great people who help when it is really needed and y...

Great people who help when it is really needed and you might not know what to do. Reviewed on: 15th May 2024

Don’t worry be honest sleep well do t worry

I have been assisted by this company for a few years owing many thousands and spirling debt they have helped me to manage it and sleep at night without worrying about money to pay debts Reviewed on: 15th May 2024

Helpful, lovely very understanding people.

Helpful, lovely very understanding people. Absolutely life changing help and advice. Reviewed on: 15th May 2024

Fabulous Service

Fabulous service, kind and thoughtful staff who helped me through the whole process, regular updates on the progression, couldn't ask for more Reviewed on: 15th May 2024

Remember, life has its ups and downs.

Can’t fault the service, it’s made life a lot easier. Reviewed on: 15th May 2024

Debt Management Plan

Amazing help when I really needed it. The support is ongoing Reviewed on: 15th May 2024

Stepchange great friendly company

Stepchange have really helped me when I was struggling with debt and couldn't see a way out. Friendly knowledgeable advisors put my mind at ease, they set up a dmp for me and now I pay one monthly payment. Easy to contact stepchange if I have any issues. Would definitely recommend stepchange for anyone with debt issues. Reviewed on: 15th May 2024

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