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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helpful, lovely very understanding people.

Helpful, lovely very understanding people. Absolutely life changing help and advice. Reviewed on: 15th May 2024

Fabulous Service

Fabulous service, kind and thoughtful staff who helped me through the whole process, regular updates on the progression, couldn't ask for more Reviewed on: 15th May 2024

Remember, life has its ups and downs.

Can’t fault the service, it’s made life a lot easier. Reviewed on: 15th May 2024

Debt Management Plan

Amazing help when I really needed it. The support is ongoing Reviewed on: 15th May 2024

Stepchange great friendly company

Stepchange have really helped me when I was struggling with debt and couldn't see a way out. Friendly knowledgeable advisors put my mind at ease, they set up a dmp for me and now I pay one monthly payment. Easy to contact stepchange if I have any issues. Would definitely recommend stepchange for anyone with debt issues. Reviewed on: 15th May 2024

Efficient and reassuring

Efficient and reassuring , knowledgeable staff and practical solutions Reviewed on: 15th May 2024

Very easy to setup a debt management plan.

Very easy to setup a debt management plan. Stepchange keeps you up to date and explain everything in clear detail on the next steps. Reviewed on: 15th May 2024

So grateful to Stepchange

Was unsure where to start with my debts and felt I was drowning. Stepchange was wonderful. Now I have my debts structured and am making a manageable monthly payment. Great website helps me keep track of my debt repayments and balance. Annual review (done online) ensures repayments are set at the right amount. One of the best decisions I've made. Reviewed on: 15th May 2024

Offer the best solutions to your financial problems...

Offer the best solutions to your financial problems and make you feel at ease Reviewed on: 15th May 2024

Excellent service

Excellent service over the years step change has provided me with very good advice and help me with stressful moment. Reviewed on: 15th May 2024

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