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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16593 reviews)

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4.95

Based on 16,593 reviews, last reviewed 10th May 2026

90350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent charitable services Step change helped get my debts under control so that I don't have to stress about them Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16593)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Stepchange helped me get everything under control.

I reached out to Stepchange when my debt had spiralled thanks to the cost of living crisis. I didn't see a way out and was starting to really panic. After filling out all the information I needed to on their website I got to speak to an advisor over the phone to confirm the option I wanted to go with. The options that are available to you are well explained and the negative consequences of those options are also well explained. They are very informative, helpful and understanding and help you make the best choice based on what you have available to you. They helped me get my debt to a manageable monthly repayment and although I know I still have a long way to go, I know that with Stepchange's help I will be helped all the way. Reviewed on: 1st May 2024

in big frouble at the start,but stepchange turn this...

in big frouble at the start,but stepchange turn this around with thair exalant manament team Reviewed on: 1st May 2024

Friendly staff

Easy to talk to. No judgemental. Simple process. Helpful staff. Reviewed on: 1st May 2024

Wonderful Experience.

Wonderful Experience. Extremely helpful in everything Reviewed on: 1st May 2024

So helpful the relief that they were able to help me.

So helpful the relief that they were able to help me. Reviewed on: 1st May 2024

Don’t be afraid to reach out to stepChange and get y...

Don’t be afraid to reach out to stepChange and get your debts in control. They been great so far, I have 4 more payments (hopefully) left until I will be debt free and all thanks for StepChange. Reviewed on: 1st May 2024

Fantastic helpful people!

Fantastic helpful people! No judgement, just great help and advice. They take the weight off your shoulders and let you sleep easy knowing everything is under control. Thoroughly recommend. The best time to sort your debt out is yesterday but today is better than tomorrow. Sort it know and rest easy. Stepchange will help. Reviewed on: 1st May 2024

How to pay what you owe.

Been a client of StepChange for a number of years. I did not want to go down the IVA route I wanted to pay what I owed. With StepChanges help I have cleared my original debt of £65K down to £11K currently owed. They are very helpful and understanding. Reviewed on: 1st May 2024

Great service and always professional advice.

Great service and always professional advice. Easy to talk too and to access the service. They never make you feel uncomfortable in difficult circumstances. Reviewed on: 1st May 2024

I was lost and did not know how I was going to cope.

I was lost and did not know how I was going to cope. StepChange was suggested to me by my bank .i phoned them and have not looked back since I got my first good nights sleep . They do not judge you in anyway and are very friendly and super helpful cannot recommend them high enough . Thank you StepChange Reviewed on: 1st May 2024

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