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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Debt Management Plan

Amazing help when I really needed it. The support is ongoing Reviewed on: 15th May 2024

Stepchange great friendly company

Stepchange have really helped me when I was struggling with debt and couldn't see a way out. Friendly knowledgeable advisors put my mind at ease, they set up a dmp for me and now I pay one monthly payment. Easy to contact stepchange if I have any issues. Would definitely recommend stepchange for anyone with debt issues. Reviewed on: 15th May 2024

Efficient and reassuring

Efficient and reassuring , knowledgeable staff and practical solutions Reviewed on: 15th May 2024

Very easy to setup a debt management plan.

Very easy to setup a debt management plan. Stepchange keeps you up to date and explain everything in clear detail on the next steps. Reviewed on: 15th May 2024

So grateful to Stepchange

Was unsure where to start with my debts and felt I was drowning. Stepchange was wonderful. Now I have my debts structured and am making a manageable monthly payment. Great website helps me keep track of my debt repayments and balance. Annual review (done online) ensures repayments are set at the right amount. One of the best decisions I've made. Reviewed on: 15th May 2024

Offer the best solutions to your financial problems...

Offer the best solutions to your financial problems and make you feel at ease Reviewed on: 15th May 2024

Excellent service

Excellent service over the years step change has provided me with very good advice and help me with stressful moment. Reviewed on: 15th May 2024

Step change provided me with a solution at a time wh...

Step change provided me with a solution at a time when I felt there were none. I had some debts that I wanted to pay but needed more time. I was desperate and step change helped me beyond belief. I can't thank them enough for their caring and professional help. Reviewed on: 15th May 2024

Debt anxiety gone.

Stepchange put all my debts in one place, now I only pay one manageable amount each month. Reviewed on: 15th May 2024

Peace of debt

Stepchange relived me from a lot of financial stress by consolidating my debt to one monthly payment. Reviewed on: 15th May 2024

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