Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange helped me when I needed help.

Stepchange helped me when I needed help.So grateful Reviewed on: 15th May 2024

Top organisation

Contacted stepchange to help oit with an unexpected problem they helped by stepping in and taking all the worry and stress away made it all affordable top organisation if you are having a money worry speak to them maybe they can help Reviewed on: 15th May 2024

Have sorted out all our debt problems, it’s been a l...

Have sorted out all our debt problems, it’s been a long haul but well worth it Reviewed on: 15th May 2024

They have helped me so much after hitting a bad time .

They have helped me so much after hitting a bad time . Reviewed on: 15th May 2024

Extremely helpful & non judgemental

From the moment I contacted Stepchange their were non judgemental about our situation. We used the option of Breathing Space then the debt management plan which felt like a weight had been lifted from us Reviewed on: 15th May 2024

Stepchange Financial support

Stepchange have helped me through my financial difficulties and supported me all the way. Reviewed on: 15th May 2024

Very efficient friendly and understanding

Very efficient friendly and understanding Reviewed on: 15th May 2024

Great experience being able to organiser and sort pa...

Great experience being able to organiser and sort paying the bills .Thank you stepchange Reviewed on: 15th May 2024

Very good advisors with caring attitudes

Very good advisors with caring attitudes Reviewed on: 15th May 2024

Great service

Very easy to use website and dealt with my request speedily Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2139 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub