Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

They have helped me so much after hitting a bad time .

They have helped me so much after hitting a bad time . Reviewed on: 15th May 2024

Extremely helpful & non judgemental

From the moment I contacted Stepchange their were non judgemental about our situation. We used the option of Breathing Space then the debt management plan which felt like a weight had been lifted from us Reviewed on: 15th May 2024

Stepchange Financial support

Stepchange have helped me through my financial difficulties and supported me all the way. Reviewed on: 15th May 2024

Very efficient friendly and understanding

Very efficient friendly and understanding Reviewed on: 15th May 2024

Great experience being able to organiser and sort pa...

Great experience being able to organiser and sort paying the bills .Thank you stepchange Reviewed on: 15th May 2024

Very good advisors with caring attitudes

Very good advisors with caring attitudes Reviewed on: 15th May 2024

Great service

Very easy to use website and dealt with my request speedily Reviewed on: 15th May 2024

Lovely people to talk to, made a difficult, stressfu...

Lovely people to talk to, made a difficult, stressful process east. If TSB had helped me the way stepchange has, when I first realised I needed help, instead of encouraging me to extend overdraft, get a credit card, I would not of had to contact stepchange. Reviewed on: 15th May 2024

help taking back control

They gave me hope and took away my stress. Reviewed on: 15th May 2024

Very helpful

Helpful advice, helped me through a very stressful and worrying time. Being in debt and on maternity leave was an awful situation to be in, but step change was there to help guide me through. I've recommended them to several people. Definitely worth chatting to a member of the team if your worried. Even if its just for some advice. Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt solutions
from Back2Credit 4.87 from 2118 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub