Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,604 reviews, last reviewed 10th May 2026
90850% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

They were knowledgeable kind and caring. They were knowledgeable kind and caring. They made me feel safe and secure. I felt threatened with all the bills that I had to pay and not enough mone... Read more Reviewed on: 10th May 2026
Valia Xydi's avatar
Valia Xydi

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16604)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Great service

5
Easy to set up and the customer service colleagues are very helpful Reviewed on: 1st May 2024
von k's avatar
von k

Great service

5
Very understanding staff no judgement at all such a weight off my shoulders . Helped me choose the correct plan for me and once reviewed my circumstances had changed so the plan was rearranged by a really helpful member of staff . Excellent communication from the start . Also review regularly and tools to keep you on track and lots of information which is Very helpful Reviewed on: 1st May 2024
Christine Brogden's avatar
Christine Brogden

StepChange honestly changed my life.

5
StepChange honestly changed my life. I was in a very low place when I contacted them (after being highly recommended by a friend), and I'm so grateful for their support. I've been managing my debt with StepChange for over three years and I can now see the light at the end of the tunnel. I will be debt free in 12 months with so much thanks to StepChange. Reviewed on: 1st May 2024
Jen W's avatar
Jen W

Very pleased with Stepchange and how they have helpe...

5
Very pleased with Stepchange and how they have helped me to deal with my debt issues. Easy to complete any issues that might arise on line Reviewed on: 1st May 2024
anne t's avatar
anne t

In my depth of doom, they helped me

5
In my depth of doom, they helped me Reviewed on: 1st May 2024
lorraine's avatar
lorraine

They have been amazing

5
They have been amazing and it’s taken a huge stress off my shoulders. Reviewed on: 1st May 2024
Jennifer b's avatar
Jennifer b

No judgement - just help

5
They did not judge or make me feel like I was a stupid person for getting into debt - they just sorted out a plan for me. I cannot believe how easy they made it, just wish I had contacted them earlier! Reviewed on: 1st May 2024
Aileen Powell's avatar
Aileen Powell

Returned a QoL for the whole family

5
My circumstances changed dramatically leaving me in a position where debt was running away from me and my mail, post box and phone was inundated by creditors. Stepchange was a life changer, I wasn’t scrabbling to try to get payments made or losing sleep anymore. I got to engage in positive life experiences rather than having them pass by obscured by worry or doubt. I can’t thank them enough. Reviewed on: 1st May 2024
Alan's avatar
Alan

Good service and I got my life back step by step fro...

5
Good service and I got my life back step by step from stepchange Reviewed on: 1st May 2024
H A's avatar
H A

Step change have taken the hassle away from lenders...

4
Step change have taken the hassle away from lenders and allowed me to concentrate on reducing my debt Reviewed on: 1st May 2024
Andrew R's avatar
Andrew R

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 5.00 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill