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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16634 reviews)

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4.95

Based on 16,634 reviews, last reviewed 11th May 2026

92300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the off, Stepchange were brilliant in how they... From the off, Stepchange were brilliant in how they helped and advised me, it was almost as if they doubled up as councillors as well as the financial... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16634)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

I was lost and did not know how I was going to cope.

I was lost and did not know how I was going to cope. StepChange was suggested to me by my bank .i phoned them and have not looked back since I got my first good nights sleep . They do not judge you in anyway and are very friendly and super helpful cannot recommend them high enough . Thank you StepChange Reviewed on: 1st May 2024

All completed online

All completed online with no embarrassing phone calls to discuss things I'm already ashamed of. Really easy to complete. Great at keeping me up to date. Reviewed on: 1st May 2024

It was the best thing I have done financially to con...

It was the best thing I have done financially to contact stepchange as I am now in a strong financial position. Reviewed on: 1st May 2024

Very helpful , understanding the situation, reassur...

Very helpful , understanding the situation, reassuring Reviewed on: 1st May 2024

Very friendly people, never feel like I am been judg...

Very friendly people, never feel like I am been judged, I am stress free from my debt. Reviewed on: 1st May 2024

They helped us from struggling finances to attaining...

They helped us from struggling finances to attaining a life worth living. Reviewed on: 1st May 2024

Problem solve

If got problem with your finances please give them a call they friendly and helpful.l Reviewed on: 1st May 2024

Supportive, understanding and honest. Highly recommend

So supportive and make a very stressful and emotional time feel manageable. Informative, honest helped me get my life back on track and on the road to becoming more in control of my finances Reviewed on: 1st May 2024

We couldn't thank Stepchange enough for helping me c...

We couldn't thank Stepchange enough for helping me clear my debt and help me sleep a little better without panicking and worrying. We were with them for over 8 years and we are finally debt free and we owe Stepchange a debt. A debt of gratitude. Reviewed on: 1st May 2024

I’ve been in debt for a very long time. Huge help!

I’ve been in debt for a very long time. Step change made it very easy to get help. Especially completing the forms online and I didn’t have to speak to anyone and give my life story for the 100th time. Reviewed on: 1st May 2024

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