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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

StepChange helped me get my life back in order.

StepChange helped me get my life back in order. Without them I don’t think I would have been here much longer. I was in such a bad way with financial problems I couldn’t see a way out and StepChange helped me with a solution and got me on a plan that meant I could actually have a life and still manage my debts. Thank you so much. the customer service is amazing too, friendly, helpful and very easy transaction. Couldn’t be happier Reviewed on: 15th May 2024

Easy, quick and pressure relief

From day one, after talking through everything with stepchange and realising there was a resolution, it felt like a huge weight had been lifted. The whole process was simple, easy to understand and in less than an hour or seemed like there was finally light at the end of the tunnel. Reviewed on: 15th May 2024

Good programne

Stepchange arranged everything for my debt management programme to make it affordable and within my means Reviewed on: 15th May 2024

Helpful and friendly staff!

Helpful and friendly staff! Made my stressful situation much easier and I would highly recommend this company. Reviewed on: 15th May 2024

Helped to ease the worries of debt but contacting cr...

Helped to ease the worries of debt but contacting creditors on my behalf and now only having to make one monthly payment to Stepchange who then forward divided debt to send to the creditors. The stephchamge website is also easy to navigate allowing me to keep track of my debt. Reviewed on: 15th May 2024

Step change has helped me organise my debt into one...

Step change has helped me organise my debt into one affordable payment. I was struggling financially and mentally before they got involved. I owe them my sanity. Thank you so much. Reviewed on: 15th May 2024

Stepchange are amazing.

Stepchange are amazing. The call handlers are so understanding and reassuring. They’ve helped me twice with no judgement. They put your mind at ease! Reviewed on: 15th May 2024

Helpful and understanding

Helpful and understanding, continued help and afvise Reviewed on: 15th May 2024

SC have been really helpful and taking a lot of stre...

SC have been really helpful and taking a lot of stress from having to handle my debt. Thanks so much to the step change team! Reviewed on: 15th May 2024

Great help sorting finances out to get debt free and...

Great help sorting finances out to get debt free and for listening through the hard times. Reviewed on: 15th May 2024

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