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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18597 reviews)

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4.92

Based on 18,597 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18597)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange have sorted my money worries out and they...

Stepchange have sorted my money worries out and they helped with every dept I had to put in 1 low monthly payment and stops any interest on my debts so I don't have to worrie about any debts in the future popping up Reviewed on: 15th May 2024

NON judgemental and kind and very efficient

NON judgemental and kind and very efficient Reviewed on: 15th May 2024

Excellent service and very helpful.

Excellent service and very helpful. Reviewed on: 15th May 2024

Godsend for debt management

After years of racking up debts and adding more to try and pay it off step change where a godsend. Helping me to set up a payment plan and get myself back on track Reviewed on: 15th May 2024

Brilliant, life changing organisation.

Brilliant, life changing organisation. Always professional but compassionate and practical. Good communication and simple set-up with regular discreet support. Realistic advice and reassurance in a difficult time. The most positive experience I’ve had in finance. Cannot recommend enough. Reviewed on: 15th May 2024

I was really struggling financially with visa card d...

I was really struggling financially with visa card debt and being a lone parent with 2 dependant children and even though I was working full time it was causing me loads of stress and impacting on my sleep my work and making me really anxious. As soon as I had had a discussion with an advisor I felt an enormous sense of relief. They were able to put together a manageable personal payment plan which I have been able to stick too and my debts have continued to reduce Reviewed on: 15th May 2024

Light at the end of the tunnel

Seeked help from StepChange as my financial circumstances changed and I was no longer able to make payments to my debtor's, StepChange helped me find a suitable solution that was affordable and helped me get back on track. Reviewed on: 15th May 2024

Extremely helpful and understanding.

Extremely helpful and understanding. Their advice was invaluable. Reviewed on: 15th May 2024

they are willing to help and caring.

they are willing to help and caring. Reviewed on: 15th May 2024

Life changing!

Stepchange has literally relieved me from stress and anxiety due to money worries. They are understanding and fantastic to deal with Reviewed on: 15th May 2024

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