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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16593 reviews)

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4.95

Based on 16,593 reviews, last reviewed 10th May 2026

90350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent charitable services Step change helped get my debts under control so that I don't have to stress about them Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16593)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

The whole process was very smooth from start to fini...

The whole process was very smooth from start to finish and therefore a lot of stress and worry was taken away from me, which is obviously a huge relief. I would wholeheartedly recommend stepchange to friends and family if they are in a similar situation to myself Reviewed on: 1st May 2024

StepChange have transformed my life

Stepchange have taken the burden of my debts and compacted them. They have done everything for me and it has taken so much stress and anxiety away, as i just didn't know what to do and was becoming ill because of my debts. Reviewed on: 1st May 2024

Helping to settle all loans in 1 monthly payment.

I'm thankful to StepChange to make all loans in 1 payment; To contact the creditors and they to understand some people have difficulties! Reviewed on: 1st May 2024

Helpful kind easy to talk to understanding

Helpful kind easy to talk to understanding Reviewed on: 1st May 2024

Helped get control of an awful situation

We have been with Stepchange for a number of years and cannot say enough in praise for their help, guidance and support in what was a devastating time for my family. They took the stress off my shoulders and took control of my spiralling situation. Reviewed on: 1st May 2024

Took pressure off

Step for change sorted everything for me setting up a debt management plan, I know it’s gonna be a long journey but feel less stressed knowing I’m doing something about it Reviewed on: 1st May 2024

Debts sorted

StepChange helped me when I was struggling under a mountain of debt. They took care of managing all my debts, and communicated with all my creditors. I just made my monthly payment, and now my debts are all paid off. I would highly recommend StepChange to anyone struggling with their debts. Now I can look forward to saving up to buy a house. Reviewed on: 1st May 2024

Great company.

Great company. Staff are extremely helpful, great comfort to debt help. Very pleasant people Reviewed on: 1st May 2024

Best decision we made to approach StepChange

Would highly recommend StepChange. Gave us honest, good advice, set up was easy and of you continue to make your payment regularly each month then there are no problems. We have been on a Debt Management Plan for almost 6 years and finally can look forward to a better, debt free future. Wish we had contacted them long before we finally did. Thank you Reviewed on: 1st May 2024

piece of mind

they give us a piece of mind. We would have been lost without them Reviewed on: 1st May 2024

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