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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very polite people and helpful

Very polite people and helpful, always able to help me. I will recommend to some friends. I wish they can help my family and friends as well. Reviewed on: 15th May 2024

Always there to help, great customer service and sup...

Always there to help, great customer service and support. Reviewed on: 15th May 2024

I can't recommend Step Change enough.

I can't recommend Step Change enough. I was struggling after Covid, but they stepped in to help and took the stress away. Now I feel more in control, and it's thanks to them. Always courteous, always polite - don't hesitate to reach out to them. Reviewed on: 15th May 2024

Peace of mind

Step change has helped me get my debts into a manageable amount each month, a huge relief for me and my family. Reviewed on: 15th May 2024

Excellent customer service, everyone I spoke to genu...

Excellent customer service, everyone I spoke to genuinely seemed to care in what at times was quite a daunting situation Reviewed on: 15th May 2024

SamSherry27

Really very helpful would definitely recommend it Reviewed on: 15th May 2024

StepChange’s Positive Contribution

I was in a mess financially & StepChange made a massive positive change in my circumstances. Reviewed on: 15th May 2024

They are really helpful and I would certainly recomm...

They are really helpful and I would certainly recommend them to anyone having debt management problems. Reviewed on: 15th May 2024

They really helped me get my life together again, he...

They really helped me get my life together again, helped me consolidate all my debts in to 1 monthly affordable payment. They also genuinely care Reviewed on: 15th May 2024

Sleeping at nught again

Well, as stated in the Martin Lewis Money Sjhow, once a DMP was setup, I could sleep at night again. Reviewed on: 15th May 2024

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