Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

I can not fault step change .brighter and happier days

I can not fault step change ... the staff are friendly and compassionate ... they have changed my life around for the best. Reviewed on: 15th May 2024

Without StepChange I don’t know where I’d be.

Without StepChange I don’t know where I’d be. From first contact they made me realise I wasn’t the only person in the country who had experienced overwhelming problems with finance. I have never known such empathy and patience and I’m grateful to them for helping my debt problems become something I can live with and see daylight for the future. Reviewed on: 15th May 2024

Great advice and experience a weight was lifted imme...

Great advice and experience a weight was lifted immediately Reviewed on: 15th May 2024

Life saver - literally, thank you for your ongoing s...

Life saver - literally, thank you for your ongoing super super support!!! Reviewed on: 15th May 2024

When i first contacted StepChange about my debt...

When i first contacted StepChange about my debt problems they were very understanding and helped me to set up a debt repayment plan. It was very easy and quick and if i have had any issues with debt letters or any payments they have been very helpful and reassuring. They are trustworthy and professional. Reviewed on: 15th May 2024

step change offer advice without judgement.

step change offer advice without judgement. They take all the stress of debts and help set up debt management plans, which are easy to stick to. I suggest step change to anyone that is feeling overwhelmed with debts and needs so support. Reviewed on: 15th May 2024

For debt advice...DON'T go 'ANYWHERE' else

After being hospitalised 6 times since Feb2023. I have had to contact Step change on several occasions due to not being able to meet my payments..The level of understanding of my situation by them was better than any other company I had to contact during this period..Unjudgemental and respectful of my status even supplying extra information and advice to support my cause. Step change is more than just a Debt management advisor.. It also has an element of mental therapeutic quality. Putting my mind at rest that no matter how bad I thought my situation seemed. Their support and direction would help me manage my finances within my capacity. Reviewed on: 15th May 2024

Very helpful and supportive from the beginning and t...

Very helpful and supportive from the beginning and throughout Reviewed on: 15th May 2024

I were debt and disprit until I contacted step chang...

I were debt and disprit until I contacted step change to help me with my debt management plan and them offer a good help and suitable to my situation thanks alot Reviewed on: 15th May 2024

Very helpful and friendly staff,

Very helpful and friendly staff, Reviewed on: 15th May 2024

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub