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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18601 reviews)

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4.92

Based on 18,601 reviews, last reviewed 10th Jun 2026

186450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18601)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helps future pksns

Takes away so much worries gives you some relief helps you move forward Reviewed on: 15th May 2024

Professional , Empathetic

Very Professional, Active Listening, Empathetic Reviewed on: 15th May 2024

Very helpfull from start to finish explained everyth...

Very helpfull from start to finish explained everything Reviewed on: 15th May 2024

Supported me moving forward with my debt.

Supported me moving forward with my debt. Reviewed on: 15th May 2024

Brilliant

Very friendly helpful and non judgmental staff. They go above and beyond to help you out with what is a very stressful situation. Reviewed on: 15th May 2024

once set up worry free,try not to get into more debt...

once set up worry free,try not to get into more debt as you go Reviewed on: 15th May 2024

Amazing help

Without Stepchange I don’t think I would have survived. They took care of everything. So easy to deal with, they helped every step of the way and relieved so much pressure. If you have financial problems go to Stepchange. Reviewed on: 15th May 2024

Step change are great they have helped me relax .

Step change are great they have helped me relax . Every month before I had my debt management plan I was stressed , worried about money . I called them and they were fantastic in getting me through all the process and helping me set up one monthly affordable payment . Every month now when I get paid I don’t stress because of step change . If anyone is in debt and struggling please call step change and let them help ! Reviewed on: 15th May 2024

An excellent service that has helped me have control...

An excellent service that has helped me have control of my finances and gave me peace of mind. It has not been easy but paying my debt management every month has meant that I have not had to worry Reviewed on: 15th May 2024

Best decision i have ever made

I was under immense financial strain until I contacted stepchange and they have helped me massively. I would and have recommend them to anyone struggling with their finances. They are very understanding and do not make you feel judged or ashamed, and they take care of all contact with your creditors and are always on hand if you ever need them for anything. There was no salesperson type pitch and there is no cost whatsoever to you, only savings, advice and time to get yourself sorted. I have zero complaints about them and getting in touch with them was one of the best decisions I have made in my entire life. Reviewed on: 15th May 2024

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