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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helpful, informative and friendly service

I was really nervous about reaching out and dealing with my debt but step change were really reassuring and helpful in getting me started as well as providing support when completing the forms. Over the phone and via emails they have always remained professional and helpful. As someone who deals with mental health issues they really put me at ease and made me feel comfortable talking to them. Reviewed on: 15th May 2024

They have helped me slot with my debts and have put...

They have helped me slot with my debts and have put my mind and mental health back to a good place and can now deal with my debts slot easier with there DMP.. Don't know what I would of done without there help. Reviewed on: 15th May 2024

Can't fault the service or staff very helpful

Can't fault the service or staff very helpful Reviewed on: 15th May 2024

Step change have been fantastic in helping me solve...

Step change have been fantastic in helping me solve my debt issues. They’ve helped me budget my money better to make it last and cover all aspects of livings. Everyone I have dealt with from step change has been super helpful and friendly. Reviewed on: 15th May 2024

Excellent customer service so helpful would recommen...

Excellent customer service so helpful would recommend to everyone literally 5 star Reviewed on: 15th May 2024

Step Change, a painless debt management process

I was lumbered with a £25k personal debt when my business went bust 18 years ago. Step Change guided me through negotiating with creditors and planning the repayment process, making it a relatively painless process. I finish paying this debt in October 2024, so can't wait for that date to come round Reviewed on: 15th May 2024

Really helped with my awful financial situation due...

Really helped with my awful financial situation due to a messy break up. Reviewed on: 15th May 2024

Excellent.

Excellent. Helped me rearrange my finances Reviewed on: 15th May 2024

Excellent customer service and advice.

Excellent customer service and advice. Very helpful and professional service they provide. Understanding and supportive. Simple process to begin your debt recovery journey. Affordable and reliable company. Reviewed on: 15th May 2024

The advisers at StepChange were amazing, they gave e...

The advisers at StepChange were amazing, they gave excellent advice and were totally non judgmental. I felt reassured from my very first phone call to them. I would recommend them to anyone who is worried about debt. Reviewed on: 15th May 2024

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