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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16671 reviews)

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4.95

Based on 16,671 reviews, last reviewed 12th May 2026

94100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service very knowledgeable person... Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16671)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Friendly, helpful, considerate and understanding staff

Friendly, helpful, considerate and understanding staff Reviewed on: 1st May 2024

Step change took all worries away.

Step change took all worries away. Felt with our creditors Reviewed on: 1st May 2024

So quick and easy to set up.

So quick and easy to set up. They are helpful without any hassle. I wished I asked for help from Stepchange sooner. Reviewed on: 1st May 2024

Can not fault staff always very helpful

Can not fault staff always very helpful Reviewed on: 1st May 2024

non judgemental sorted me out cured my depression ga...

non judgemental sorted me out cured my depression gave me peace of mind sleepness nights disappeared did som e great deals with my many creditors what a gift of giving me my life back Reviewed on: 1st May 2024

Advisors were compassionate, understanding and helpful.

Advisors were compassionate, understanding and helpful. I was at the end of my tether and I am truly grateful for the support and expert advice I received. Reviewed on: 1st May 2024

Made me feel like I wasn't being judged

I was very upset and anxious due to my situation I found myself In because of the current climate and financial pressures x the agent who called me was very respectful and made me feel safe and not judged x Reviewed on: 1st May 2024

Super helpful

They were really helpful with helping me sort my debt and get a plan in place. Thanks to step change and there help I will be debt free next year!! Reviewed on: 1st May 2024

stepchange helped me take control of my debt

When i contacted stepchange i was at rock bottom. I didn’t answer the phone or open letters. I lived in fear of how bad my debt had got. I initially went online and completed the information and having done that i spoke to people from stepchange. I was never spoken down to or made to feel embarrassed. It was always a positive experience. Im not debt free but I'm able to make manageable payments and know that it will be paid off Reviewed on: 1st May 2024

Was at my wits end with how to get my debts under co...

Was at my wits end with how to get my debts under control but Stepchange have been with me all the way. Always there for me whether by phone or email. Hugely recommend. Reviewed on: 1st May 2024

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