Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

StepChange have saved me!

StepChange have completely turned my life around. I couldn’t see a way out of the credit card debt I was in. Now I am on top of my payments and I can see the light at the end of the tunnel to finally clearing this debt. Without their assistance I just wouldn’t have known what to do. I went to lenders and my Bank for help, they dismissed me and made me feel embarrassed and like a fool. StepChange have supported me & helped me regain control of my finances. Reviewed on: 15th May 2024

Still good people out there .

Great experience and happy to support Reviewed on: 15th May 2024

Great service So helpful easy to set up very happy

So helpful easy to set up very happy Reviewed on: 15th May 2024

I was so worried about debts but after speaking with...

I was so worried about debts but after speaking with stepchange I felt like a huge weight had been lifted. They are so understanding and do everything they can to help. Reviewed on: 15th May 2024

Stepchange are an amazing help

Stepchange have really helped me to get back on track with my finances and finding a better way to deal with expenses. I dont know where I would be without Stepchange. It's fantastic that there is this support out there to help people that are struggling with debt. Reviewed on: 15th May 2024

Really helpful Debt Charity organisation

Really helpful Debt Charrity organisation that adviced and assisted me to get out serious financial difficulties with regards to my hard debt. They helped to deal with banks and to set up a budget and a repayment plan and to stick to it. I really needed helped in a period of my life when everyone was just shutting doors on me and they intervened at the very right moment. I will always be grateful for what they did. Reviewed on: 15th May 2024

I know that everything is on the good way with...

I know that everything is on the good way with my debt Reviewed on: 15th May 2024

A Great Relief!

Friendly and supportive staff helped me reorganise my finance and address my debts. It was an incredible weight off my mind. Reviewed on: 15th May 2024

I was in a terrible state both mentally and financia...

I was in a terrible state both mentally and financially and didn't know what to do about either! A friend of mine recommended contacting Stepchange and it was the best thing I ever did, they contacted all my creditor's and arranged an affordable action plan to pay them back, they take a payment once a month and pay my creditors which has taken a huge weight off of my shoulders, their advice has been brilliant and the website is very user friendly so I would strongly recommend them to anyone who is struggling with debt Reviewed on: 15th May 2024

A Godsend for us after a massive pay cut

Really helped me and my husband get our finances in order after my husband lost his job and ended up on a lot less pay. Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.77 from 82 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub