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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Great company who listen and act for you

They listen and act in your best interests, treating you like a human being and not a number. Highly recommend this company. Reviewed on: 15th May 2024

Lifeline..

StrepChange has helped me immensely in every way, I’d never heard about them until I had financial problems,, Thankyou for being SO supportive Reviewed on: 15th May 2024

Good for helping me out , staff on phone very helpfu...

Good for helping me out , staff on phone very helpful even though it takes ages to get through on phone . Government needs to drop cost of living drastically so people didn't get in a mess Reviewed on: 15th May 2024

Stepchange have helped me massively finding the righ...

Stepchange have helped me massively finding the right solution for my circumstances. I can not thank them enough. Reviewed on: 15th May 2024

Great Work

They were very understanding and helped alleviate the pressure immediately. Reviewed on: 15th May 2024

I have found Stepchange to be very easy to work with.

I have found Stepchange to be very easy to work with. The staff are all so helpful, friendly and not at all judgmental. The stress of money worries is all consuming and a charity like this gives you chance to sort your money worries and be able to sleep peacefully at night! Reviewed on: 15th May 2024

Made my life easier during and after covid 19.

Made my life easier during and after covid 19. Reviewed on: 15th May 2024

Peace of mind

The team helped me take control of my finances and gave me peace of mind and the first good nights sleep I had in a long time Reviewed on: 15th May 2024

Amazing support and actual debt management company

They are very helpful and supportive. Helped me to stop worrying about my debt and it building up. I am now a year in and doing well and no missed payments. No judgement and actually paying debt off rather than being ripped off by a company just scamming my money. I was scared at first but now not in the hole i once was. Reviewed on: 15th May 2024

Great help from start to finish, would recommend 100...

Great help from start to finish, would recommend 100%, if you need help with debt don’t hesitate to contact them & it’s free Reviewed on: 15th May 2024

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