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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16548 reviews)

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4.95

Based on 16,548 reviews, last reviewed 9th May 2026

88150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Sigh of relief to be with StepChange Sigh of relief to be with StepChange Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16548)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

It gave me peace of mind financially and helped me t...

It gave me peace of mind financially and helped me to budget Reviewed on: 1st May 2024

The staff have been so understanding and supportive...

The staff have been so understanding and supportive of all my difficulties. Reviewed on: 1st May 2024

Every member of staff I have dealt with have been fr...

Every member of staff I have dealt with have been friendly, helpful and professional. Reviewed on: 1st May 2024

Very Helpful and Supportive , excellent staff ,

Very Helpful and Supportive , excellent staff , Reviewed on: 1st May 2024

Excellent at helping with debt problems

Excellent at helping with debt problems Reviewed on: 1st May 2024

Stepchange Charity are very helpful.

Step change have been very helpful making me debt fee and grateful for their assistance over 6 years. Reviewed on: 1st May 2024

Stepchange a very helpful team who is helped me ov...

Stepchange a very helpful team who is helped me over years and great service thank you Reviewed on: 1st May 2024

Relief and confidence

For something that felt so overwhelming and impossible to tackle, StepChange made it feel so manageable, no big words, all explained in a way that I could undestand Reviewed on: 1st May 2024

Step Change have been really helpful throughout the...

Step Change have been really helpful throughout the whole process and have made things very easy. Reviewed on: 1st May 2024

Long time help me , always .

Long time help me , always . Understand my live hard , find it my money pay back barclays bank . My life is and cost and bill electricity and gas more money . Reviewed on: 1st May 2024

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