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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brillant

They have been wonderful, very understanding, kind and helpful Reviewed on: 15th May 2024

I reccomended step change regularly in my day to day...

I reccomended step change regularly in my day to day life but also in my professional role. They are free and super easy to use. Reviewed on: 15th May 2024

Very efficient

Very friendly staff. Very helpful. Not judgemental. Very efficient. Have never had any problems since being with them Reviewed on: 15th May 2024

Step change advice!

I found myself in unmanageable debt and felt like I had nowhere to turn. I found step change who provided free, independent and invaluable support and advice. This was quick and efficient, they contacted debtors on my behalf and acted as a conduit with expertise that I simply don't have. I am now close to being debt free and placing this part of my life behind me Reviewed on: 15th May 2024

Excellent service with StepChange

We've had great experience with StepChange with regards to customer service,helping us manage our debt and it gives us peace of mind. Because everything is set up into one payment plan and they do the rest to divide up the monthly payments to the creditors. They've help us stay in control of our finances and not get into more debt than what we are paying off. Reviewed on: 15th May 2024

StepChange were literally a life saver.

StepChange were literally a life saver. Without them I woiuld never had gotten clear of my debts. They listened, understood and sought a solution to my problems, making sure everything was in my best interest. Reviewed on: 15th May 2024

Amazing company

The support I received from Step Change has been amazing. I felt like there was no way out, but they changed that for me and took the majority of the burden. Even after being with them for just a few months, they helped me set up a plan to tackle a new debt that had arisen, without any hesitation or criticism. Reviewed on: 15th May 2024

Without step change I could not have managed

Without step change I could not have managed Reviewed on: 15th May 2024

Careful understanding of my problem and clear advice...

Careful understanding of my problem and clear advice on possible solutions. Reviewed on: 15th May 2024

So helpful and easy

Stepchange have been sonhelpful helping me set up and manage a debt management plan. Took a huge weight off my shoulders and they were so great and easy to deal with. They always keep me informed so I know of any changes. Reviewed on: 15th May 2024

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