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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Taking control

Best thing I ever did contact step change took a huge weight off my shoulders I was able to breathe for the first time in years I am near to my goal of becoming debt free my advice to anyone in debt don't leave it a minute longer step change can help put all your options into prospective do it today take the step to step change Reviewed on: 15th May 2024

Excellent company

Stepchange are easy to contact, great customer service and talked me through every one of my options and the processes for my particular circumstances. They took the stress and worry out of going over my situation multiple times with different companies by contacting everyone for me. Reviewed on: 15th May 2024

Excellent service.

Excellent service. With stepchange, I have been able to manage our debts well. Will rate them anytime Reviewed on: 15th May 2024

Contact Stepchange as soon as possible

Contacting stepchange and knowing they could help lowered my stress levels by more than 50 percent. Wish I contacted them early. Reviewed on: 15th May 2024

Try helpful gave good advice very positive

Try helpful gave good sdvice very positive Reviewed on: 15th May 2024

Very helpful They help me with debt very recommended

Very helpful They help me with debt very recommended Reviewed on: 15th May 2024

They are very good and helpful. Good solutions

They are very good and helpful. Though because of demand sometimes getting through to them over the phone is not so easy. But once you do they are very helpful Reviewed on: 15th May 2024

Stepchange can transform your life and find solution...

Stepchange can transform your life and find solutions to problems of debt Reviewed on: 15th May 2024

Excellent and Trustworthy Organisation

Stepchange are fabulous and are the reason I managed to get my life back on track and finally become debt free. They are non-judgmental and help you every step of the way. I would highly recommend them to anyone who has a problem with debt and needs help in resolving it Reviewed on: 15th May 2024

Survey for debt management

Members of staff friendly and professional. Reviewed on: 15th May 2024

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