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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18608 reviews)

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4.92

Based on 18,608 reviews, last reviewed 11th Jun 2026

186800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has been very helpful with the service t... Step change has been very helpful with the service that they provide. Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18608)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

SECOND TO NONE

I needed help and I got it from stepchange even though I still get a million calls and letters from my creditors I tell them stepchange have my back Reviewed on: 15th May 2024

Excellent impartial advice, workable solutions and s...

Excellent impartial advice, workable solutions and seamless administration. Reviewed on: 15th May 2024

Generally good experience

Initially experience very good. Sympathetic caring staff. And plan set up quickly and easily. Since then I have struggled to get a response from emails and phone calls, assuming they are busy. Reviewed on: 15th May 2024

Excellent Service. Highly recommended

Excellent customer service. Understanding, helpful people. Would recommend to anyone experiencing financial difficulties. Reviewed on: 15th May 2024

Friendly, compassionate and professional

From my first phonecall I was met with compassion and professionalism The person at the end of the line made me feel as if I was not alone and there was light at the end of the dark tunnel I was in. Reviewed on: 15th May 2024

Priceless help

So helpful and supportive through a very challenging time. Reviewed on: 15th May 2024

Very helpful non-judgmental and genuinely want to help.

Very helpful non-judgmental and genuinely want to help. Don't be afraid to reach out to them if you need some assistance/guidance. Reviewed on: 15th May 2024

Amazing and reassuring

My initial call into StepChange, I was quite emotional and ashamed at how bad things had got. The call handler was amazing and so reassuring. Things were handled sensitively and the bombarding of letters stopped and I had time to breath. Reviewed on: 15th May 2024

Really helpful customer care, so reassuring.

Really helpful customer care, so reassuring and calm. They talk you through what is best for you.give sound advice and are a good send. Help me out of a deep hole financially. Reviewed on: 15th May 2024

Honestly, best phone call I ever made!

Step Change were recommended to me 9 years old and since making contact with them at that time I have never looked back. They have made all my debts hassle free. I pay them one affordable payment each month and they do the rest. Since setting up my plan I have referred a few friends to them also. Anyone with any debt problems, please don't let the stress make you ill, just contact Step Change straight away, they REALLY do help xx Reviewed on: 15th May 2024

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