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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16665 reviews)

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4.95

Based on 16,665 reviews, last reviewed 11th May 2026

93800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange is a lifesaver! Absolutely amazing support. The staff I spoke to were incredibly empathetic, non-judgmental, and understanding of my situation. They set up a Debt Man... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

We wouldn't have managed to get clear of debt withou...

We wouldn't have managed to get clear of debt without the help of stepchange.We were due creditors a lot of money and it took a long time but we finally managed with the help from stepchange to pay everything off Reviewed on: 1st May 2024

Best decision i have made in years

StepChange have changed my life. I was in a financial pickle a year ago and was starting to panic, but was recommended to SC by family. With their support vs my options, i set up my plan and i am now making real headway towards becoming debt free. Reviewed on: 1st May 2024

Excellent service , they listen and very caring

Excellent service , they listen and very caring Reviewed on: 1st May 2024

Stepchange

Helped us when we my wife had an accident without them we would have lost everything Reviewed on: 1st May 2024

I found myself in debt and contacted you and without...

I found myself in debt and contacted you and without any fuss you took away all my stress and worked out an affordable budget for me Reviewed on: 1st May 2024

Excellent

I have been treated excellently and with a high degree of empathy Reviewed on: 1st May 2024

Brilliant and helpful

Been with Stepchange for a few years and they have help me with my creditors. Slowly getting sorted but with their help it has been much easier to sort Reviewed on: 1st May 2024

Great stuff

They really did help! Would highly recommend Reviewed on: 1st May 2024

I hesitated too long because I was so embarrassed to...

I hesitated too long because I was so embarrassed to be in debt. When I finally plucked up the courage, Step Change were so kind and non-judgemental and we sorted out a manageable plan for me to become debt-free, A huge weight fell off my shoulders. Reviewed on: 1st May 2024

thank you Stepchange DMP Team

As I enter my last year of a DMP arranged by Stepchange with multiple financial providers I can’t thank them enough for their advice and support over the last 4 years. Sometimes they are slow to respond to e mails but do get back eventually. Long wait times for calls at busy times so I think adding a call back function would be good! Reviewed on: 1st May 2024

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