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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18609 reviews)

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4.92

Based on 18,609 reviews, last reviewed 11th Jun 2026

186850% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

After weeks of worrying After weeks of worrying, we approached Step Change, the best decision we made. Very helpful staff, never made to feel awkward with the situation you f... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18609)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Honestly, best phone call I ever made!

Step Change were recommended to me 9 years old and since making contact with them at that time I have never looked back. They have made all my debts hassle free. I pay them one affordable payment each month and they do the rest. Since setting up my plan I have referred a few friends to them also. Anyone with any debt problems, please don't let the stress make you ill, just contact Step Change straight away, they REALLY do help xx Reviewed on: 15th May 2024

Excellent Service and Advice

Don't know what I would have done without StepChange. Help when you need it. Reviewed on: 15th May 2024

Very helpful , non judgmental.

Very helpful , non judgmental. They helped at every step of the way and keep us informed all the time. Reviewed on: 15th May 2024

Very helpful and saved me my life.

Very helpful and saved me my life. Reviewed on: 15th May 2024

they make everything so easy , lovely to deal with a...

they make everything so easy , lovely to deal with and have always been a great help Reviewed on: 15th May 2024

I have been with stepchange more than5 years really...

I have been with stepchange more than5 years really they are helpfully and understandable they were help me always when i needed.MAny thanks Reviewed on: 15th May 2024

Changed my life put everything into perspective

Changed my life put everything into perspective Reviewed on: 15th May 2024

Stepchange saved me from a breakdown

Stepchange came into my life after Covid caused me to fall behind with my financial payments. I was under so much stress, juggling bank, credit card and bill payment and they handled arranging me to pay back my debts through one payment to them and they sorted the rest. Unfortunately I am still paying my debt off as the creditors had originally charged me so much interest but I am hopeful to get back on track in a couple of years. Stepchange really help me to not have a breakdown. Thank you Stepchange. X Reviewed on: 15th May 2024

So informative and helpful from the 1st email .

So informative and helpful from the 1st email . Months of worrying gone in one phone call Reviewed on: 15th May 2024

Excellent support

Have always helped and given sound advice Reviewed on: 15th May 2024

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