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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Sunshine on a rainy day.

When I felt I was in the depths of financial despair, I was advised to contact Step Change. From the first phone call to them, I was reassured that everything would be alright. I was helped to form a payment plan that was agreeable to all parties concerned. I had to complete regular budget planners throughout my plan, which kept my disposable income realistic. The customer service received by Step Change was amazing all the way through. There was no judgement on my financial situation, and they really did help me to turn everything around. Reviewed on: 15th May 2024

The only issue is that when I started my caseload wi...

The only issue is that when I started my caseload with step change...I was advised that I could stop paying all together after 5 years...unfortunately that wasn't the case Reviewed on: 15th May 2024

Helped me so much as I was so depressed about all my...

Helped me so much as I was so depressed about all my financial situation, being a single parent to a small child and having bills after bills was getting me down so much, until I asked Stepchange for help. Reviewed on: 15th May 2024

Very understanding and caring team

Very understanding and caring team Reviewed on: 15th May 2024

Brillant

They have been wonderful, very understanding, kind and helpful Reviewed on: 15th May 2024

I reccomended step change regularly in my day to day...

I reccomended step change regularly in my day to day life but also in my professional role. They are free and super easy to use. Reviewed on: 15th May 2024

Very efficient

Very friendly staff. Very helpful. Not judgemental. Very efficient. Have never had any problems since being with them Reviewed on: 15th May 2024

Step change advice!

I found myself in unmanageable debt and felt like I had nowhere to turn. I found step change who provided free, independent and invaluable support and advice. This was quick and efficient, they contacted debtors on my behalf and acted as a conduit with expertise that I simply don't have. I am now close to being debt free and placing this part of my life behind me Reviewed on: 15th May 2024

Excellent service with StepChange

We've had great experience with StepChange with regards to customer service,helping us manage our debt and it gives us peace of mind. Because everything is set up into one payment plan and they do the rest to divide up the monthly payments to the creditors. They've help us stay in control of our finances and not get into more debt than what we are paying off. Reviewed on: 15th May 2024

StepChange were literally a life saver.

StepChange were literally a life saver. Without them I woiuld never had gotten clear of my debts. They listened, understood and sought a solution to my problems, making sure everything was in my best interest. Reviewed on: 15th May 2024

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