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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helped me so much as I was so depressed about all my...

Helped me so much as I was so depressed about all my financial situation, being a single parent to a small child and having bills after bills was getting me down so much, until I asked Stepchange for help. Reviewed on: 15th May 2024

Very understanding and caring team

Very understanding and caring team Reviewed on: 15th May 2024

Brillant

They have been wonderful, very understanding, kind and helpful Reviewed on: 15th May 2024

I reccomended step change regularly in my day to day...

I reccomended step change regularly in my day to day life but also in my professional role. They are free and super easy to use. Reviewed on: 15th May 2024

Very efficient

Very friendly staff. Very helpful. Not judgemental. Very efficient. Have never had any problems since being with them Reviewed on: 15th May 2024

Step change advice!

I found myself in unmanageable debt and felt like I had nowhere to turn. I found step change who provided free, independent and invaluable support and advice. This was quick and efficient, they contacted debtors on my behalf and acted as a conduit with expertise that I simply don't have. I am now close to being debt free and placing this part of my life behind me Reviewed on: 15th May 2024

Excellent service with StepChange

We've had great experience with StepChange with regards to customer service,helping us manage our debt and it gives us peace of mind. Because everything is set up into one payment plan and they do the rest to divide up the monthly payments to the creditors. They've help us stay in control of our finances and not get into more debt than what we are paying off. Reviewed on: 15th May 2024

StepChange were literally a life saver.

StepChange were literally a life saver. Without them I woiuld never had gotten clear of my debts. They listened, understood and sought a solution to my problems, making sure everything was in my best interest. Reviewed on: 15th May 2024

Amazing company

The support I received from Step Change has been amazing. I felt like there was no way out, but they changed that for me and took the majority of the burden. Even after being with them for just a few months, they helped me set up a plan to tackle a new debt that had arisen, without any hesitation or criticism. Reviewed on: 15th May 2024

Without step change I could not have managed

Without step change I could not have managed Reviewed on: 15th May 2024

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