Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16688 reviews)

View other StepChange products

4.95

Based on 16,688 reviews, last reviewed 12th May 2026

94950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely lifechanging - could not have managed my... Absolutely lifechanging - could not have managed my financial situation without the support of stepchange Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16688)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Alive and kicking

One of my old friends hung himself in his garage, leaving his family behind, because he had gotten into debt. This shows the vital importance of the work which StepChange are engaged in. They save lives. Reviewed on: 1st May 2024

Step change helped me when nobody else could.

Step change helped me when nobody else could. They are an incredible organisation. Throughout all of the financial changes in my life, [having a baby etc]they have supported me every step of the way. Thier customer service is outstanding. I wish more companies were like them Reviewed on: 1st May 2024

Customer service is outstanding and they don’t make...

Customer service is outstanding and they don’t make judgement at all. Made me feel at ease, and took care of everything. Reviewed on: 1st May 2024

Prompt response.

Prompt response. Empathic and clear understanding of issues . Reviewed on: 1st May 2024

Drowning in debt to bossing it!

I’ve gone from utter panic when I got some debt letters during Covid, which built up and up to thousands, to bossing my finances. Reviewed on: 1st May 2024

Peace of mind..

Have been fantastic at helping me sort out my debts everyone is so helpful no matter who you speak to, I now have peace of mind without people hassling me for payments would recommend Stepchange to everyone Reviewed on: 1st May 2024

Stepchange can and will help....

The support and advice I received from Stepchange literally changed my life. Taking that first step to contact them was invaluable. They were patient and empathetic without judgement - I would highly recommend anyone struggling with debt management to contact Stepchange - dont be afraid.... Reviewed on: 1st May 2024

Great sevice friendly staff helpful in every way hel...

Great sevice friendly staff helpful in every way helped me do much now my life is st peace now they have sorted everything out and stopped them debts hassling me Reviewed on: 1st May 2024

I don’t know what I would have done with out out you...

I don’t know what I would have done with out out you have helped me so much I don’t no what to say your just the best Reviewed on: 1st May 2024

Well e found ourselves in difficult position.

Well e found ourselves in difficult position.Due to ill health our income had change lots.We had to live on credit cards, was crazy thing to do.We couldn't pay thr Big monthly payments.So turned to Step change to help us.Found them so helpful they spoke to our creditors offered them a monthly amount we could afford.one company has still continued to call but I just explain we paying what we can.Definetley reccomed anyone finding life hard speak to Stepchange Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews
Debt Management
from Creditfix 4.76 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub