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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Took all my stress away, clear what I need to do to...

Took all my stress away, clear what I need to do to sort my credit issues Reviewed on: 15th May 2024

Stepchange have been brilliant sorting out a repayme...

Stepchange have been brilliant sorting out a repayment plan for our debt due to unforeseen circumstances. Reviewed on: 15th May 2024

Very down to earth, helpful and highly recommend.

I was left in a bad situation because of lockdown and had no way out. Step change helped with everything and did their best to reduce the payments as much as possible. Even when I upped the payments they were concerned if I was able too and it was fine to pay the lower amount. They have been very helpful, respectful and great customer service. Reviewed on: 15th May 2024

Stepchange really helped me sort out all my finances.

Stepchange really helped me sort out all my finances. The advisor was really supportive and friendly. I was really anxious when I called to get help but the staff made me feel so at ease. Excellent company. Reviewed on: 15th May 2024

SECOND TO NONE

I needed help and I got it from stepchange even though I still get a million calls and letters from my creditors I tell them stepchange have my back Reviewed on: 15th May 2024

Excellent impartial advice, workable solutions and s...

Excellent impartial advice, workable solutions and seamless administration. Reviewed on: 15th May 2024

Generally good experience

Initially experience very good. Sympathetic caring staff. And plan set up quickly and easily. Since then I have struggled to get a response from emails and phone calls, assuming they are busy. Reviewed on: 15th May 2024

Excellent Service. Highly recommended

Excellent customer service. Understanding, helpful people. Would recommend to anyone experiencing financial difficulties. Reviewed on: 15th May 2024

Friendly, compassionate and professional

From my first phonecall I was met with compassion and professionalism The person at the end of the line made me feel as if I was not alone and there was light at the end of the dark tunnel I was in. Reviewed on: 15th May 2024

Priceless help

So helpful and supportive through a very challenging time. Reviewed on: 15th May 2024

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