Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Stepchange have been brilliant sorting out a repayme...

Stepchange have been brilliant sorting out a repayment plan for our debt due to unforeseen circumstances. Reviewed on: 15th May 2024

Very down to earth, helpful and highly recommend.

I was left in a bad situation because of lockdown and had no way out. Step change helped with everything and did their best to reduce the payments as much as possible. Even when I upped the payments they were concerned if I was able too and it was fine to pay the lower amount. They have been very helpful, respectful and great customer service. Reviewed on: 15th May 2024

Stepchange really helped me sort out all my finances.

Stepchange really helped me sort out all my finances. The advisor was really supportive and friendly. I was really anxious when I called to get help but the staff made me feel so at ease. Excellent company. Reviewed on: 15th May 2024

SECOND TO NONE

I needed help and I got it from stepchange even though I still get a million calls and letters from my creditors I tell them stepchange have my back Reviewed on: 15th May 2024

Excellent impartial advice, workable solutions and s...

Excellent impartial advice, workable solutions and seamless administration. Reviewed on: 15th May 2024

Generally good experience

Initially experience very good. Sympathetic caring staff. And plan set up quickly and easily. Since then I have struggled to get a response from emails and phone calls, assuming they are busy. Reviewed on: 15th May 2024

Excellent Service. Highly recommended

Excellent customer service. Understanding, helpful people. Would recommend to anyone experiencing financial difficulties. Reviewed on: 15th May 2024

Friendly, compassionate and professional

From my first phonecall I was met with compassion and professionalism The person at the end of the line made me feel as if I was not alone and there was light at the end of the dark tunnel I was in. Reviewed on: 15th May 2024

Priceless help

So helpful and supportive through a very challenging time. Reviewed on: 15th May 2024

Very helpful non-judgmental and genuinely want to help.

Very helpful non-judgmental and genuinely want to help. Don't be afraid to reach out to them if you need some assistance/guidance. Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt solutions
from Back2Credit 4.87 from 2139 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub