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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16713 reviews)

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4.95

Based on 16,713 reviews, last reviewed 13th May 2026

96150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange is an absolute life saver. Stepchange is an absolute life saver. I don't know what I would of done without stepchange. Outgoings reduced by £100s. Really nice people to talk to... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16713)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Step change is an amazing company.

Step change is an amazing company. We were constantly worried about money and debt was accumulating because of interest. Having a debt management program has saved our lives Reviewed on: 1st May 2024

This year I shall be debt free thanks to steps provi...

This year I shall be debt free thanks to steps providing help and support a lifeline xxc Reviewed on: 1st May 2024

My money management with Stepchange has been so easy...

My money management with Stepchange has been so easy the staff are very professional and make this process so simple Reviewed on: 1st May 2024

Staff at stepchange are very helpful and compassion

Staff at stepchange are very helpful and compassion Reviewed on: 1st May 2024

Great debt management service , stops the hassle and...

Great debt management service , stops the hassle and worry from owing credit card debt that has spiralled out of control (mostly because of their charges)! Reviewed on: 1st May 2024

Excellent service

Very professional service. They are very helpful. Reviewed on: 1st May 2024

Could be better

I am overall pleased with the help I have received with my debts. If an issue arises I am responsible for contacting my creditors which is challenging with anxiety issues so I would rather they offered this service. Reviewed on: 1st May 2024

Simple and easy to use.

Very easy to understand and access to my account is simple. Reviewed on: 1st May 2024

Life help

I had a large debt which i was having trouble making the payments on . Stepchance helped me get it sorted out . Reviewed on: 1st May 2024

As a disabled person with Aggressive Multiple Sclero...

As a disabled person with Aggressive Multiple Sclerosis and other conditions, this company and number one are the people who have been working to help me… saved my life.. Many thanks Reviewed on: 1st May 2024

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