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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Life changing advise in a period of terrible times

I have been in a terrible place with financial ruin. The team at StepChange have been behind me from the beginning offering incredible advise and really caring about the person on the phone. I really don't know what I would have done without their help and looking back I would have made life changing mistakes if I simply followed what the search engines were recommending. Reviewed on: 15th May 2024

Very helpfull and understanding.

Very helpfull and understanding. Reviewed on: 15th May 2024

Debt relief

I was exhausted with debt , with the help of stepchange all my debt was consolidated in an affordable monthly payment . Reviewed on: 15th May 2024

Very helpful and reassuring.

Very helpful and reassuring. Excellent advice and support. Reviewed on: 15th May 2024

Great help and very understanding

Great help and very understanding Reviewed on: 15th May 2024

Has helped me so much and so easy to sort out even i...

Has helped me so much and so easy to sort out even if it is a stressful time, i so far havent had any problems just good Reviewed on: 15th May 2024

Very Helpful

Very good advice and always help. Reviewed on: 15th May 2024

very good company very helpful put people's mind a...

very good company very helpful put people's mind at ease Reviewed on: 15th May 2024

Life changing and at times I imagine this is a life...

Life changing and at times I imagine this is a life saving service. Reviewed on: 15th May 2024

Step Change have been fantastic and supportive throu...

Step Change have been fantastic and supportive throughout all my debt issues. The customer service is second to none. All staff are polite and confidential at all times. I can't thank them enough for all the help I've received. Reviewed on: 15th May 2024

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