Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16715 reviews)

View other StepChange products

4.95

Based on 16,715 reviews, last reviewed 13th May 2026

96250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

great support you weren't made to feel bad, you were treated with respect, lots of support and guidance Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16715)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Was made to feel not alone.

Was made to feel not alone. Are always very helpful and friendly when you call Reviewed on: 1st May 2024

Very customer friendly, Service provided excellent,...

Very customer friendly, Service provided excellent, Great customer relations, Grate staffs always ready to help/ offer good advice. I can go on all day long not in of space. Reviewed on: 1st May 2024

Efficient

My process with together was very friendly and efficient. Reviewed on: 1st May 2024

Very good advice and just when you require any

Very good advice and just when you require any Reviewed on: 1st May 2024

Stepchange have helped me tremendously over the last...

Stepchange have helped me tremendously over the last 2 years. Peace of mind and helping me get focused on life again. I can't thank Stepchange enough for helping me through a difficult period. Reviewed on: 1st May 2024

Debt management

Got me back on my feet at a time I felt vulnerable Reviewed on: 1st May 2024

With the help from Stepchange I managed to pay all m...

With the help from Stepchange I managed to pay all my debts up.it did take a few years but at least I could sleep at night knowing there was a end in side Reviewed on: 1st May 2024

They have been extremely helpful

They have been extremely helpful Reviewed on: 1st May 2024

10 year struggle.

It's taken around 10 years to clear but now there are only 3 full payments and a part one. I am proud to say with your support I will pay the whole debt off. Reviewed on: 1st May 2024

StepChange are life savers.

StepChange are life savers. They helped me turn my life around and escape from what I perceived an impossible situation. Their operators are the most knowledgeable, understanding, patient and supportive people I have ever dealt with. Whatever they promise they deliver which is a rare thing in this day and age. I urge anyone with debt problems to reach out to StepChange, they truly are life changers. Reviewed on: 1st May 2024

Alternative products

Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt solutions
from Back2Credit 4.91 from 2016 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub