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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16702 reviews)

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4.95

Based on 16,702 reviews, last reviewed 12th May 2026

95600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent Service I have nothing but praise for the services provided by Step Change. If you have money worries then contact them as they will produce a repayment plan ... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16702)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Fantastic service from start to finish made my unte...

Fantastic service from start to finish made my untenable situation solvable and I am now debt free! my only critic icons are around the administration side of things and that relatively simple requests need chasing to make sure that they are actioned. Reviewed on: 1st May 2024

Stepchange are there for you just reach out

Following the death of my husband you helped me to sort out finances and your there whenever I need help Reviewed on: 1st May 2024

Extremely helpful & easy to talk to explained all op...

Extremely helpful & easy to talk to explained all options for me in a positive friendly manner. Helped me get my life back on track Reviewed on: 1st May 2024

Helped me when the prices of bills went stupid.

Helped me when the prices of bills went stupid. And removed all the tress and anxiety of how I was going to clear my debts Reviewed on: 1st May 2024

Let Stepchange help you take control!

After everything spiralled out of control in 2019 and I realised I could no longer meet all my repayments I reached out to Stepchange. They put a debt management plan in place for me, it was easy to set up. They are really helpful and managing everything online is also so easy. I now have 3 more payments left and I truly couldn’t have done it without them. It took all the worry away. If you are worrying about debt, reach out to them, in a couple of years you will thank yourself! Reviewed on: 1st May 2024

Lifted a great weight off my shoulders

Lifted a great weight off my shoulders Reviewed on: 1st May 2024

I was so worried about our debt but on contacting St...

I was so worried about our debt but on contacting Step change within minutes I felt sheer relief. By the end of the phone call I had a clear picture of what my choices were. Upon selecting the most appropriate way forward Step change contacted creditors etc on our behalf. The advisors are so friendly and helpful and the whole process made simple with their guidance. I wish I had made the call so much sooner. Reviewed on: 1st May 2024

Very helpful made thing's happen for me and took a m...

Very helpful made thing's happen for me and took a massive load off me and my life Reviewed on: 1st May 2024

The position I found myself in with debt after being...

The position I found myself in with debt after being scammed was horrendous. After speaking to Step Change it showed me there was a way to sort things out and that I could have a future still. Reviewed on: 1st May 2024

Absolutely superb help and service really put us bot...

Absolutely superb help and service really put us both at ease with a situation we didn't want to happen.If you are worried about your finances.just pick up the phone and you will realise that there is help out there. Reviewed on: 1st May 2024

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