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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Stephanie were brilliant when I first asked for thei...

Stephanie were brilliant when I first asked for their help. Practical, non judgemental advice and support. I have been under their care for a few years now and continue steadily, with their help, to pay my debts off. Reviewed on: 11th May 2024

Help When You Need It Most

Very experienced and knowledgeable staff helped me and my family get out of a very difficult situation and we are now debt free. Reviewed on: 11th May 2024

A godsend in this current climate

Like many in the current economic climate, I have been experiencing financial difficulties, with the anxieties that these have invoked. The advisor that I spoke with at StepChange did much to reassure me and provided no-nonsense advice for getting my finances back in some sort of order. The relief that I felt at getting my concerns voiced and listened to, with the practical steps suggested that I take have helped lift some of the pressure that I have been feeling. There’s still a long way to go, but now that I’ve made the first ‘step’ then I feel less anxious about tomorrow. The service that they provide (and it’s free) is a godsend to individuals like myself who are feeling the impact of this current government’s economic policy, where those with little are being squeezed ever tighter. Reviewed on: 10th May 2024

I've got mental health back.

they don't judge you and are trained in the Law. You learn how to manage with what you have.. It's how are grandparents lived. You appreciate life with less money but enough to get by. You are not alone and they are a life saver. I'm still paying small amounts, I still owe thousands with the bank but they support your back. Reviewed on: 10th May 2024

Post bereavement finacial debt

I got myself in financial trouble when my husband died and StepChange were able to reassure me that I actually wasn’t in as much trouble as I thought, they were very sympathetic and understanding and have sorted out a payment plan that I can afford. I would definitely recommend them to anyone who finds themselves in a similar situation Reviewed on: 10th May 2024

I was on a Debt Management Plan for Many Years..

I was on a Debt Management Plan for some Years but they helped me by working out what i could Afford to pay Each Month and I Payed it Each Month and having regular Review's making sure I could afford my Commitment, StepChange Contacted my Debtors there were Three and gave them my statement of Earnings and what i had left over to pay between them and they accepted it, As i mentioned i had regular review's and Eventually i was Debt Free. Before i had contacted StepChange I contacted my Debtors and Offered what i could Afford They wouldn't accept it, As StepChange is a reputable Debt Management Organisation My Debtors accepted my Payment Plan and it was less than i Offered in the beginning, But Eventually i was Debt-Free and I Love it. It's Such a Relief, I am Really Thankful for the Help i Received From StepChange they made it so Easy and i would recommend them to any one that had Debt Problems. Reviewed on: 10th May 2024

Help me every time I have had a problem with compani.es

Help me every time I have had a problem with companies and take worry away from dealing with problems myself. SOME COMPANIES TRY AND BROW BEAT YOU INTO SENDING THEM MORE MONEY and I can pass problems onto StepChange and know they will sort this out for me. Reviewed on: 10th May 2024

Fantastic 5*

Absolutely been a god send, I have no more money worries as stepchange see to all my stress dealing with my debts, amazing honestly. Reviewed on: 10th May 2024

Paid off debt quicker than the schedule.

Paid off debt quicker than the schedule. Even received overpayment back promptly. Very thankful for helping during the difficult pandemic period. I have a newfound respect for this service which I am certain is changing lives positively. Using the online portal was simple and reassuring whilst watching the total amount owed whittle away Reviewed on: 10th May 2024

Reliable Company

I really do not know what we would have done without Stepchange when my cousin got into debt. You were always ready to provide support and give advice. Reviewed on: 10th May 2024

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