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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Stepchange helped relieve my worries

Stepchange helped relieve my stress and worry about finances after a messy divorce. It has allowed me to get back on my feet without the added pressure of paying debts. Reviewed on: 8th May 2024

Stepchange has changed my life, no more worrying, or...

Stepchange has changed my life, no more worrying, or telephone calls from creditors. They have given me peace of life helping me. Reviewed on: 8th May 2024

It is not too long before we clear our debts, withou...

It is not too long before we clear our debts, without the help of StepChange our future would have been very difficult. Reviewed on: 8th May 2024

6 Years with StepChange....Highly Reccommended

Still currently on a Debt Management Plan from StepChange,but will be finishing paying back debts in a couple months time..It's been a long 6 years but StepChange have helped manage the repayments. Reviewed on: 8th May 2024

Supportive, clear, non-judgemental.

Supportive, clear, non-judgemental. It took some of the stress out of a stressful situtaion. Reviewed on: 8th May 2024

Took the pressure off me I am no able to breathe a...

Took the pressure off me I am no able to breathe a little Reviewed on: 8th May 2024

A Wonderful Charity - Highly Recommended

Tremendous reassurance provided and some great help given and expert advice to help me get out of a bad situation. Thank you very much, would highly recommend and have done to a few other people who have in turn, started their own plans. Reviewed on: 8th May 2024

Help me out of a very dark and lonely place

Help me out of a very dark and lonely place and now I feel more positive that my debts r under control Reviewed on: 8th May 2024

Stepchange has taken the stress and worry away from...

Stepchange has taken the stress and worry away from the position that I have found myself in. Their help has been invaluable to me and I would highly recommend them. Reviewed on: 8th May 2024

Having been medically retired and left on UC, my out...

Having been medically retired and left on UC, my outgoings were now higher than my income. A call to Stepchange took so much pressure off, we worked out our budget and they dealt with our creditors to arrange payment plans. The staff were so helpful, professional and empathetic which made the whole process much easier than I'd feared. Can't thank them enough. Reviewed on: 8th May 2024

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