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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16722 reviews)

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4.95

Based on 16,722 reviews, last reviewed 13th May 2026

96500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My parents both past away my partner could not work... My parents both past away my partner could not work due to ill health i had all the debts to pay l was drowning I could not see a way out. I was at my... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16722)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

The second time will hopefully be the last!

This “unfortunately” is the 2nd time I’ve used Stepchange over the years. I find them to be utterly professional and their on line tooling extremely easy to complete/use. The feeling you get knowing that your debt is being repaid back but in a manageable way is awesome, literally a weight off your shoulders. I’m looking forward to being debt free is a short few years and not a complaint in sight from anyone during the first 18 months of my plan. Would highly recommend. Reviewed on: 1st May 2024

Felt like I was drowning in debt, worrying all the t...

Felt like I was drowning in debt, worrying all the time as my circumstances had changed. I am now in control with help from Stepchange. Thank you !!! Reviewed on: 1st May 2024

An incredible organisation.

An incredible organisation. I'm not sure how we would have managed to turn our finances around without their support, expertise and compassion. Reviewed on: 1st May 2024

Debt magicians

I've been with stepchsnge for sometime now and they have been excellent always there for help and support and have kept the creditors from my door debt is never a good thing but I would recommend them to anyone who is struggling to pays their debts Reviewed on: 1st May 2024

I could find no way out of my crisis!

I was deeply in debt with credit and store cards and could not longer meet my payments. I am a pensioner and just didn’t know how to resolve this. Stepchange took over the contact with my creditors and reached an affordable rate at which to settle the debts. I’m doing so took the worry and anxiety off my mind. Reviewed on: 1st May 2024

Been handling my debt for many years diamond of a co...

Been handling my debt for many years diamond of a company took all my worries away Reviewed on: 1st May 2024

Takes the pressure off stops all worry knowing that...

Takes the pressure off stops all worry knowing that the pressure is off.so easy to do and very simole Reviewed on: 1st May 2024

Took a very stressful situation and made it an easy...

Took a very stressful situation and made it an easy one. Gave excellent advice unique to my situation and always supportive when I needed to make changes to my minimum payment. Reviewed on: 1st May 2024

Very helpful people on the phone explain everything...

Very helpful people on the phone explain everything in detail... Reviewed on: 1st May 2024

It has been first class in all aspects u

It has been first class in all aspects u Reviewed on: 1st May 2024

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